Help & FAQ
FOR ALL YOUR EYEWEAR QUESTIONS
What are you looking for?
PDDistance PDNear PD
Browse Help Topics
Order Issues
Questions about orders, for example, order confirmation, order shipment, order tracking, order status, payment, return, exchange, etc.
Frequently Asked Questions
Lenses & Prescription
Show All- My pd is 29 and I only see options for 45 and above for the glasses I want
- How do I get the PD number? I have my glasses rx paper in front of me is it the shere number?
- I was wondering how I get a P.D. my right # which is -0.5 (P.D. 32.50) and my left #-0.75 (P.D. 31.00)
- I am interested in ordering but I'm not sure what kind of lenses would I need for my prescription
How to Buy
Show All- My problem is that i cannot see far so its single vision that i need or bifocal?
- How can I order the lenses with no frame since the existing lenses are scratched
- I want to know if I can purchase a pair of frames and have them on hold until I get my prescription
- I want to buy a pair of glasses for my brother but I do not know what to choose as prescription set?