Returns & Refunds

You can return, exchange, or request a refund for products that do not meet your expectations within 30 daysof receiving them. Here's what you need to know:

• Eligibility: Each order is eligible for one return or exchange within 30 days.
• Non-quality issues: We cannot accept returns or exchanges for non-quality issues after the 30-day window.
• Return options: You can exchange, get a credit, or receive a full refund for the returned product.

If we made an error, such as sending the wrong prescription or wrong items, we will:

• Provide a pre-paid shipping label to return the incorrect items.
• Offer a replacement or a full refund to your original payment method or as KEZVOR Store Credit.

If you made an error, such as selecting the wrong prescription or shipping address:

• We cannot provide a pre-paid shipping label for your return.
• You will need to return the items at your own expense.

Your refund will be processed according to the following terms:

• Refund time: Your refund will be processed within 7 days after we receive the returned items.
• Shipping fee: The original shipping fee (if any) is non-refundable.
• Refund method: The refund will be issued to your original payment method (credit card, PayPal, etc.). Please allow 3–7 business days for the funds to appear in your account.

The exchange process includes the following steps:

• We will send you the new item after we receive your returned product.
• If the new item has a different price, you will need to pay the price difference.

If you want to modify or cancel your order, please contact KEZVOR Customer Service. Please note that if your order is already in the processing stage, additional processing fees may apply. Please refer to the chart below for details.

Please note the following return instructions:

• Do not send your return to the address on the package. This is not the correct return address.
• Please use the Return Shipping Label provided or the address you receive from our Customer Service team.

To ensure your return is processed correctly:

• Only return KEZVOR products; we cannot be responsible for items that are not purchased from KEZVOR.
• After shipping your return, please contact Customer Service with your tracking number so we can process your return promptly.

KEZVOR Store Credit is a virtual credit linked to your KEZVOR account. You can use it for future purchases on our website.

• If you choose store credit instead of a refund, it will be added to your account immediately after we process your return.
• Store credit cannot be redeemed for cash or refunded to your original payment method.

• Refund method: Refunds will be issued to your original payment method (credit card, PayPal, etc.).
• If you no longer have access to your original payment method, the refund will be issued as KEZVOR Store Credit.
• Processing time: Due to possible transportation delays, refunds may take an additional 3–7 business days to process.